Our location
Marrakesh, Morocco
Call us
0.708.999.807
Contact us
contact @ maromania.com

FAQ

  • What is web hosting?

    Web hosting is the act of hosting a website in a shared environment. By providing the necessary support and technologies, the file system, platform and resources of a website are all stored by the host. Most hosting providers offer the purchase of domains (.com, .ma...) that allow a website to have its own unique name. Finally, by combining all the pieces of the puzzle, a web host allows you to display the content of your website on the internet. Ultimately, affordable web hosting allows you to share your creative thoughts and ideas, whether personal or professional, on the internet!

  • How long does it take to activate the order and the domain?

    We usually set up a web space package in just a few minutes, but in rare cases it can take up to a day. Since setting up a VPS or dedicated server is much more complex, the complete preparation, installation and configuration can take from one to three days. When you choose to upgrade to a higher plan for shared hosting, all the work is done in only 5 minutes, and this without losing your data already on your current account. The prerequisite for starting the installation is the receipt of your initial payment. Usually, domain registrations are made immediately, but it can take up to 24 hours before the DNS spreads globally and the domain is ready for use on the Internet. Transferring a domain can take up to seven days, depending on the top level domain (TLD).

  • Where can I get my access data?

    The order and the sending of the initial payment are the basic requirements to start the installation process. As soon as we have received your order and the initial payment, we will start processing your order. You will receive your access authorization by e-mail immediately after processing the order and creating your account. This email is sent only to the email address you registered during the order process. We also recommend that you monitor your spam folder to see if you have received this e-mail; in some cases it may be sent to you. You can check the status of your order at any time by checking the order status.

  • I want to transfer a domain to Maromania

    Transferring a domain to us is child's play. Just order the domain to be transferred in the section Transfer a domain name under the menu "Domain Name".During the ordering process you will be asked to insert the "transfer code". The "auth code" is an authorization code also known as EPP key, EPP code, domain key or auth info and is uniquely assigned to a domain. Please contact your domain provider to receive the EPP code. We need the authorization code to initiate the transfer; without it, a transfer is not possible.

  • When is it time to upgrade my web hosting plan?

    Websites come in all shapes and sizes, so your budget must be flexible in terms of the options available to you. At Maromania, we offer the cheap Smart hosting package. To meet the needs of approximately 99% of our customers. Typical sites that are hosted with us are bloggers, small business owners, e-commerce sites and more. Some websites eventually become popular enough to exhaust the resources allocated in a shared hosting environment and migrate to a VPS or dedicated server. Even if an upgrade is necessary and is usually associated with a higher cost, it is usually indicative of a good thing. Your website is growing! The benefits include being hosted in a more private environment and benefiting from increased speed, load times and reliability. If you feel that your needs go beyond the requirements of shared web hosting, contact us and we will discuss the options that are best for you.

  • How do I order options (additional web space, etc.)?

    You can order additional web space, additional databases, e-mail addresses, etc. in your customer area.

  • Can I change my current hosting plan?

    Yes, you can do that. It is possible to upgrade to a larger Web Space package at any time. As the Plans have a 12-month contract term, it is necessary to pay the price difference until the end of the contract, but only full months are taken into account. To request an upgrade simply do so on your Customer Area or contact our support service. We will provide you with all the necessary information.

  • I want to recommend your products, do I get money for successful sales?

    Yes, that's why we launched our affiliate program. For more details, please visit our affiliate page here.

  • Can I install a JAVA application?

    Access to the server root (ROOT) is required to install additional software that is not yet available through our panel. For security reasons, we cannot provide this access for shared hosting plans, but only for dedicated servers or VPS. If you order your own server, you are of course free to install the software you want.

    To host a tomcat JAVA application, please consult our server offers VPS or Dedicated Servers.


Reseller Hosting

  • What is a hosting reseller?

    Our reseller plans allow you to resell a web hosting service to your own customers as if it were your own. Ideal for agencies, webmasters, programmers, and entrepreneurs, the reseller program allows you to benefit from additional recurring revenue while offering an essential service.

    Through your Reseller console (the WHM), you set up your packages and manage the resold accounts. With the automation and billing tool you set your rates, and you accumulate profits!

    Each of your customers will be able to take advantage of their own industry-leading cPanel control panel, as well as popular web designers and web tools such as WordPress. And as always, you'll have access to our 24/7 support team if you have any problems or questions.

  • I have a reseller account with another hosting company. Can you migrate my accounts?

    That's right! Our technicians will help you transfer your accounts from another provider with cPanel at no extra charge, or for a small fee if you are not currently using cPanel. Simply contact us after your service has been activated to take advantage of this service.

  • Can I change my reseller plan?

    Yes, you can do that. It is possible to upgrade to the higher reseller plan at any time. As the Plans have a 12 month contract term, it is necessary to pay the price difference until the end of the contract, but only full months are taken into account. To request an upgrade simply do so on your customer area or contact our support department.